Today more and more essential processes are conducted across enterprise borders, inducing additional challenges in terms of different languages, process types and ontology. Business Process Modelling (BPM) and Simulation are well-understood methods to analyze and optimize the processes within an enterprise. However, they can also be used for cross-organizational application, especially if they are combined with reference structures.

Boundaries of the Firm

In section 2 we discussed the strategic choices involved in the Make/Do or Buy/ Trade decision and the answers to this will largely determine to where the boundaries of the firm or business extend. Activities performed by third parties in the supply market are definitely supply chain ones with the opportunities and threats that that implies. Choosing the trade rather than do option suggests more flexibility to respond to market changes but the company has to choose its partners carefully since much of the success of the value delivery to ultimate customers is now going to be dependent on these third parties. Ideally we do not want them to think like third parties but to consider themselves as part of our extended capability family. However each of the interacting parties needs to want to think like this for it to happen and there has to be a strong business justification for so doing.

This section considers what it is that is needed to successfully deliver customer satisfaction recognizing that many market places and customer groups have their own special challenges. This means again that there is no one solution to all of these and so more evaluation and managerial choice is necessary and this needs to be done regularly.

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